Carevious - Privacy Policy

1. Introduction

Carevious LLC (Registration ID: 400434598) ("Carevious", "we") respects your privacy. This policy explains how we collect, use, store, and protect your personal data when using the Carevious platform.

2. Who We Are

Company: Carevious LLC
Registration ID: 400434598
Address: 14 Merab Kostava Street, Tbilisi, Georgia
Email: contact@carevios.com
Phone: +995 577 137 111

3. What Data We Collect

We collect the following categories of data:

For clients (families):
• Personal data: name, surname, email, phone number, address.
• Account data: login credentials, profile information.
• Booking data: service type, date, location, specific requirements.
• Payment data: transaction history (card information is stored by the payment processor, not Carevious).

For service providers (nurses/caregivers):
• Personal data: name, surname, email, phone, address, national ID.
• Professional data: medical license, diploma, work experience, certifications.
• Banking data: account number for payment processing.
• Activity data: completed bookings, ratings, feedback.

4. How We Use Your Data

• To facilitate bookings, payments, and platform operations.
• To match clients with appropriate service providers.
• To verify service provider credentials.
• To comply with our legal obligations.
• To improve the platform and develop new services.
• To communicate with users about bookings, updates, or policy changes.

5. Data Sharing

We do not sell your personal data. We may share data with:
• Service providers — information about clients necessary to fulfill the booking.
• Clients — service provider profile information prior to booking.
• Payment processors — to process transactions.
• Government authorities — when required by law.
• Service vendors — IT systems, analytics, communications — under confidentiality obligations.

6. Data Retention

• Account data is retained until account deletion and for 2 additional years thereafter.
• Booking and payment data is retained for 7 years in accordance with tax and legal obligations.
• Service provider professional documents are retained for 3 years after contract termination.

7. Your Rights

Under Georgian law, you have the following rights:
• Right of access — request a copy of the data held about you.
• Right of rectification — request correction of inaccurate data.
• Right of erasure — request deletion of your data in certain circumstances.
• Right to restrict processing — request limitation of data processing.
• Right to portability — request your data in a structured format.

To exercise these rights, contact us at: contact@carevios.com

8. Security

Carevious implements technical and organizational security measures to protect personal data against unauthorized access, disclosure, alteration, or destruction. In the event of a data breach, you will be notified in accordance with applicable law.

9. Cookies

We use cookies to ensure platform functionality and improve user experience. You may disable cookies in your browser settings, though this may affect platform functionality.

10. Children's Privacy

The Carevious platform is intended solely for individuals aged 18 and over. We do not knowingly collect personal data from individuals under 18 years of age.

11. Changes to This Privacy Policy

Carevious reserves the right to update this policy at any time. You will be notified of material changes via email or platform notification. Continued use of the platform constitutes acceptance of the updated policy.

12. Contact Us

For any privacy-related questions:
Carevious LLC
14 Merab Kostava Street, Tbilisi, Georgia
Email: contact@carevios.com
Phone: +995 577 137 111